Every time now that I want to use another frame I only get the fuzzy oval and no drop down list! I know this may multiple issues, but has anyone had this experience or found a solution? It's looking like a bug or installation issue (or both) to me now. I thought I at least had a work-around until I started working on my photos and nothing was showing up again except the fuzzy oval. ![]() ![]() The frames in the Corel_09 folder showed up, but still no sub folders. Buy Install Paint Shop Pro Files: Picture Tubes, Brushes, Picture Frames, Pre-set Shapes, Gradients, Selections, Etc. I further investigated whether the Corel_09 folder worked at all and copied a few frames into it while removing the sub folder locations from the File Preferences locations list. If Perfectly Clear Complete 3 was already purchased, you can restore the product by going to Help, Restore Purchases, enter the email address used to purchase Perfectly. Scroll down to ensure that Perfectly Clear Complete 3 shows as an item to purchase. However, when I explicitly added the sub folders with frames under Corel_09 (_01, _02, etc.) they all come up and were select-able on the drop down list. From the Welcome screen, go to Get More, select All. If fact, there is no drop down list and I immediately see the fuzzy oval frame (Corel_09_001). My problem was that, even though the proper path is listed in the folders list, and "Use sub folders" is selected, none of the 100+ frames are shown. I found them all in sub folders under a master folder, Corel_09. I purchased the Ultimate package last month and have issues regarding file locations and access to Creative Pack elements, including picture frames. ![]() I'm new to this forum and to PaintShop Pro.
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